@Wyckofflaura contact out customer service next week to explain your situation. They may be able to help.
August 24th & 25th, 2012: The Active Ankle Challenge held at Worthen Arena, featured teams from Ball State, Gardner-Webb, Virginia Commonwealth, and Illinois State. VCU swept three matches over the weekend to win the Active Ankle Challenge at Ball State University in Muncie, Ind. It marks VCU first 3-0 start since opening at 5-0 in 2009, as well as the program’s first tournament victory since that season.